Refunds
14 days, no questions, no friction. If your kid doesn't take to the app, take the refund.
How it works in one line. Email hello@getcreatorpilot.com with your license key, we refund through Stripe within one business day.
Who's eligible
Anyone who bought a Single or Family license in the last 14 days. We don't ask why. We don't ask you to fill out a form. We don't ask you to talk to a chatbot.
What you'll need
- The email you used at checkout, or
- Your license key (looks like
CP-XXXX-XXXX-XXXX-XXXX), or - The Stripe receipt you got from us.
Any one of those three is enough.
What happens after
Stripe refunds the original payment method within 5 to 10 business days, depending on your bank. Your license key is deactivated; the app falls back to a read-only mode that lets you export any in-progress projects you don't want to lose.
After 14 days
If something has genuinely gone wrong (a bug we missed, an OS update broke things, a kid lost a project), write us anyway. We've never said no to a fair request.